tools, tasks and ad hoc requests as operationally required to meet the team performance metrics.

Essential Functions:

· Provide quick, accurate, and friendly service to customers via phone, email, or chat

· Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance

· Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed

· Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics

· Represent Client platform and tools to customers, educating them to navigate and self-serve where possible

· Build lasting relationships with customers, and other team members

· Be reliable, be on time and come in as scheduled

Critical Skills:

· Ability to navigate through computer programs and email with ease

· Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way

· Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources

· Learning and adapting to new technologies and tools quickly

· Organized and reliable, prioritizing, working well under pressure to meet deadlines

· Ability to understand and share the feelings of customers and provide them with a positive and supportive experience

· Adaptable, flexible, approachable, and collaborative towards team goals and interests

· A sense of humor and positive “make-it-work” attitude

· Strong work ethic with a “can-do” attitude and ability to create momentum based on goals

Requirements

Educational/Work Experience and Requirements

· High school diploma or equivalent required.

· Candidate must be flexible working Onsite.

· Must have at least six months customer service experience or equivalent

· Must successfully pass a background check

Customer Service Mandarin Speaking - Petaling Jaya